Client Consultation

Client Consultation

The client consultation is a very important part of your Microdermabrasion procedures. Whether it is done prior to the day, or immediately before the treatment, sufficient time should be allowed for you to:

  • Listen to your client
  • Understand concerns and expectations
  • Explain what you can do to achieve the appropriate results

Whilst there is usually a visible difference in the skin’s appearance from the first treatment, remember Rome was not built in a day! It is important that all parties have a realistic view regarding:

  • Which skin imperfections can ‘successfully’ be treated
  • What ‘successful’ means
  • How many treatments (approximately) it should take
  • What the end results are likely to be

The client should be made aware of what to expect before, during and after the treatment.

Treatments will depend upon:

  • Skin type
  • Condition or what their concerns are
  • Exact nature of the problem
  • How long the problem has been endured
  • What treatments have previously been undertaken
  • Current skin care routine/product range used
  • The clients’ approach and dedication to ‘home care’
  • Possible ingredient allergies (i.e. Lavender)
  • Lifestyle (i.e. busy mum – no time for laborious routines)
  • What their heritage is

Remember the ‘home care’ programme works in conjunction with Microdermabrasion by maintaining the results of the treatment and preparing the skin for the next treatment. The consequences of not implementing the ‘home care’ routine, usually results in more treatments being undertaken with the final results being less than otherwise achievable.

Pigmentation is a major concern. If pigmentation is caused by a hormonal imbalance Microdermabrasion will help keep the effect of the pigmentation under control but it cannot treat the cause of the pigmentation. In all instances, pigmentation will ‘break-up’ initially causing it to take on the appearance of light and dark patches. This throughout the term of the treatments continues to become less and less noticeable.

We do not recommend Microdermabrasion in the treatment of birthmarks, tattoos or vitiligo.

Giving a Consultation:

Information is obtained at the consultation by asking questions and by examining the area to be treated.  Keep eye contact with your client, listen carefully and note the answers given to you.  This way, clients know you are genuinely interested in what they are telling you.  Remember, clients may disclose information to you of a personal or sensitive nature.  It is a breach of the Industry Code of Ethics to discuss or disclose this information with third parties unless it directly affects the treatment being given.

Completion of a Consultation Form:

Any information gathered during the consultation (specific to the treatment) will be recorded on a Consultation form.  It is important not to make the client feel that she is being interrogated but to be genuinely interested in what she is telling you.  The consultation form must be filled in neatly and accurately, making note of the date, treatment given and therapist’s name.  This information may be needed in the future by another therapist treating that client.

Examining the client:

Clients are more satisfied when they feel they have been examined thoroughly.  Information provided by the examination will help to provide an accurate treatment plan.  Please ensure that any contra indications you may come across are noted, and, where necessary are referred to a GP for further diagnosis, without causing undo stress or worry to your client.  Do not give an opinion of what condition you think it may or may not be.  We are not doctors and are not qualified to name specific conditions.

Planning the treatment:

The most important outcome of the consultation is the treatment plan.

When you have assessed the client’s needs and requirements, gathered as much information as is necessary and determined the most appropriate treatment/s for the client, the treatment plan must then be discussed with the client, making the client aware of cost, time etc.

Please ensure: –

  • Equipment, tools and products relevant to the treatment are prepared prior to the client’s arrival. (Where able)
  • Client is made comfortable and their clothing is protected.
  • Therapist’s hands are washed prior to and following a treatment.

Consultation:

  • Are there any contra indications?
  • Establish the client’s usual routine.
  • What are the requirements for the treatment?
  • Are the client’s expectations realistic?
  • Establish skin analysis where necessary.
  • Fill in consultation form, making note of relevant information.
  • Explain the benefits of the treatment to the client.

Discuss costs and any changes the client may need to make to their usual routine.

You will need to establish:

Client’s name, address and contact number. 

A situation may arise when you need to contact a client to rearrange an appointment, check on the effects of a previous treatment or market a new product/treatment that may be beneficial to them.

Record the clients GPs name, address and telephone number.

This is essential in case the client is taken ill whilst at the salon, or if you require the GP’s permission for a treatment to commence.

Client’s Date of Birth.

It is psychologically better to ask for the date of birth rather than their age.  Knowing the client’s age will give you a clearer idea of why the skin is in a particular condition and what treatment will be required.

Lifestyle.

It is important to establish what kind of lifestyle the client has.  Does she have a stressful job?  How many children does she have? How old are her children? Is she a smoker?  All these details will help you to plan your treatments accordingly.

Usual routines.

Record in detail the client’s home care routine and the skin care range that she is presently using.  This will give the therapist an indication as to how the client treats her skin, and the price range of products presently being used.  This will be of particular use if there are retail products available within the salon. Your client may have to be careful what products she uses around the area she has had treated post treatment.

Known Allergies.

These must also be recorded.  Does she have any occupational, medical, food or cosmetic allergies?  This may have some bearing on her lifestyle and environmental background.